General Inquiries

WHY IS MY ORDER DELAYED?

Currently, your order may experience fulfillment and shipping delays due to COVID-19 and government restrictions. We are actively routing orders to the optimal facility for processing to ensure we can get your order to you as quickly as possible.

WHAT TYPES OF PAYMENT DOES WE ACCEPT?

WE currently accepts Mastercard, Paysend,Western Union,Moneygram .

ARE ALL PRODUCTS SOLD AT OUR SHOP AUTHENTIC?

Yes, all of our inventory is guaranteed authentic.

HOW CAN I FIND A SPECIFIC SHOE?

You can find our entire catalog of inventory listed online on our website. If you’re in pursuit of a specific pair, go ahead and use our search bar to browse our vast assortment of products. If we’re out of the size you’re looking for, we’ll notify you when it becomes.

HOW IS WE DIFFERENT FROM OTHER FOOTWEAR RETAILERS?

We’re a consignment business, meaning we source products from independent sellers who use our platform to sell shoes.

Orders

WILL CUSTOMS AND DUTIES BE INCLUDED FOR INTERNATIONAL ORDERS?

There is Custom and duty fees for international orders are billed upon package delivery. example its 30 riyals to Saudi Arabia. 10 AED to united Arab emirates. 40 riyal to Qatar. 4 kd to Kuwait.

I AM EXPERIENCING ISSUES CHECKING OUT.

If you are unable to complete your order at checkout, please contact customer support by submitting a request. Please make sure to provide as many details as possible (browser, device type, error message being received, etc.) as well as any available screenshots.

ARE RETURNS OR EXCHANGES ALLOWED?

Yes,Return or Exchanges Allowed

WHERE IS MY SNEAKERS SHIPPED FROM?

We have multiple warehouses that we can ship your sneakers from USA, Taiwan, Singapore and Netherlands.We will choose DHL,UPS,Fedex …etc to ship your order .For the Customers from EU, Your order would be ship from our Netherlands Warehouse,You would not be Taxed again.

Delivery

I DIDN’T RECEIVE MY WHOLE ORDER

Each shoe shipped alone, so you can get this link to get the list of your shipment number.

WHAT HAPPENS IF MY PACKAGE IS RETURNED TO US?

In the event your package is returned to us, we will issue a refund (less the initial and return shipping costs) to your original payment method.

CAN I SHIP TO AN ADDRESS OTHER THAN MY BILLING ADDRESS?

You may ship to an address that different from your billing address.

HOW MUCH DOES SHIPPING COST?

We ship worldwide , the shipping fee would be seen when you play an order and the shipping fee is about 10-20EUR.

HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP?

Preparing the order takes 1 – 3 days.
Shipping days take 12 – 17 days.
Due to COVID-19 and government restrictions, your order may experience some shipping and fulfillment delays.
We appreciate your patience.